Process from start to finish:
If the pool table you want is not in stock we will give you a close idea of how long it would take to build. If in stock we can get it ready to be shipped and picked up by freight typically in just a few business days. When your pool table is picked up by the freight line we will contact you with the shipping details of the freight company and your tracking info. Each pool table comes on a pallet with approximately 12 pieces to be individually carried into your house or garage. Please let us know if there is not access for an 18-wheeler semi to get near the end of your drive or house, in which case other arrangements would need to be made for delivery. If you need to use an installer of ours we will also provide you with their contact info and the two of you can schedule a time for install/setup that is convenient for you. Install usually takes about 2-3 hours and can be done by any professional pool table installer. Once the table is set up we really appreciate any photos you would send us to show the beauty of your billiard room and to use on our website. Please let us know if you have any questions about the process
We are very pleased that our customers send us photos of their table in their home to show us and you how satisfied they are with our pool tables and service.
Simply give us a call and we will be happy to take time to answer any of your questions that you may have and take your order. We will coordinate everything with you and the freight company and installers and keep you notified to make the delivery and setup of your pool table go as smoothly as possibly so that you can being playing on your table asap.
We except all major credit cards, and we also pass along a 3% discount, (average merchant credit card charge cost), for any customer orders paying by check. We require 1/2 down at time of order and the balance when the table ships.
Due to the one of a kind distinct handcraftsmanship put into each and every pool table please have patience and expect about 4 weeks for a pool table of this quality and grandeur to be made.
We have BCA certified installers in all 50 states, so professional installation can be done where ever you may live, and if you already have an installer in mind we are more than happy to work with them.
Information provided to make a credit card purchase at Generation Billiards is never resold, or given to a third party. Neither is any of your personal information like phone and address given to anybody except for the shipping freight company so they may deliver your purchase to your address, and contact you if necessary, and the same for the Professional Installer.
Generation Billiards is proud to carry the best looking and highest quality log pool tables. All our tables have a proven record of customer satisfaction and we are therefore confident and pleased in giving you a full 1 year material warranty and 90 days labor warranty. Warranty does not apply when damages result from misuse or neglect.
We have never had a pool table of ours returned in 10 years because 100% of customers have been completely satisfied over the course of 10 years and we have had 0 complaints with the Better Business Bureau since joining in 2006.